This website is owned and operated by Enlightened Events and in these terms and conditions, the terms “we”, “us”, “our” or “EE” are a reference to Enlightened Events and its website.
Further information about ordering, shipping, payment, returns and security can be found on our FAQ (Frequently Asked Questions) page.
GOVERNING LAWThese terms and conditions are governed by the laws of the Commonwealth of Australia, and where applicable the state of New South Wales.
AMENDMENTS TO TERMS AND CONDITIONSOur terms and conditions are subject to change from time to time without notice. We reserve the right to change, modify, add or delete parts of our terms & conditions at any time. Amendments will be effective immediately; and it is your responsibility to review our Terms & Conditions for any changes. Your continued use of the website following any amendment will represent your acceptance to the revised Terms & Conditions.
COPYRIGHTAll content on this site, including text, icons, graphics, etc are the property of Enlightened Events or its suppliers and are protected by Australian and International Copyright law. No part or portion of this site may be copied, sold, altered, reproduced, published, transmitted or used in any manner for any commercial purpose without written consent from Enlightened Events.
LINKS TO THIRD-PARTY WEBSITESOur website and contents may include links to other sites. These sites are operated by third parties and are not covered within the Enlightened Events
TRADEMARK INFORMATIONAll logos and trademarks that are primarily displayed on this website are owned by Enlightened Events. Other trademarks displayed are trademarks owned by their respective owners. You must not use or distribute any trademark featured on this website without the written consent from us or the relevant third parties.
TERMINATION OF SERVICESEnlightened Events may terminate access to this website at any time without notice.
LIMITATIONS OF LIABILITYWe (Enlightened Events) and third parties who have contributed to the website will not be liable for any loss or damage suffered, including, but not limited to, incidental and consequential damages, personal injury, loss of profits or damages, that arise out of or as a result of or in connection with, or reliance on any Content, or the use and/or access of, or inability to use and/or access, this website (www.enlightenedevents.com.au) and its Content.
SECURITY POLICYEnlightened Events uses the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
• Payments are fully automated with an immediate response. • Your complete credit card number cannot be viewed by Enlightened Events or any outside party. • All transactions are performed under 128 Bit SSL Certificate. • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. • eWAY is an authorised third party processor for all the major Australian banks. • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Enlightened Events
DELIVERY POLICYPhysical goods – After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Please allow for 24-48 hours for processing of your order. After that, we will attempt to send your goods via Australia Post within 1-3 days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us at firstname.lastname@example.org. Please refer to our FAQ section for further information regarding shipping of physical goods.
Digital Delivery– After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within 24 hours.
If you wish to query a delivery, please contact us at email@example.com. Please refer to our FAQ section for further information regarding shipping of digital items.
CAPACITY TO CONTRACTPurchases placed with Enlightened Events or via our website can only be placed by persons with capacity to contract. Our website, products and services are all directed to people who are at least 18 years old or older. If you are under 18, you may only use www.enlightenedevents.com.au or purchase items under the supervision or involvement of your parent/s or guardian/s. If you are under 18, you are not able to attend ANY of our events, conferences, workshops or seminars. Please note: If a ticket holder brings a child with them to an event, they will not be granted admittance.
REFUND / WARRANTY POLICYEnlightened Events may cancel an event for any reason by providing written notice. We will refund any monies paid to us for the cancelled event within seven days of providing the cancellation notice.
Please select your event tickets carefully. We do not provide refunds or exchanges once a booking is complete if you have changed your mind or made the wrong choice. Please note that we are NOT able to transfer your ticket to another person.
To organise events we have to pay many thousands of dollars upfront for venues, flights, accommodation, speaker fees etc. These charges are all pre-paid and we are unable to recover these costs.
Our refund policy is in line with similar organisations that sell tickets, such as, Ticketek, Ticketmaster, cinemas and theatres. We apologise for any inconvenience and hope you understand our situation.
OVERSEAS RETREAT TOURS
If you are booking an event or retreat that takes place outside of your home country, please ensure that you have adequate travel insurance in place before making your booking. Please ensure that we have met minimum numbers before booking any flights.
Retreat payments are non-refundable.
Should you wish to arrive at the tour destination before the commencement of the tour, or stay after the end of the tour, any and all additional transfers, accommodation, meals and sightseeing etc will be paid for by you in addition to the regular group tour cost.
If you choose to arrive late for the group tour or depart the tour earlier than the scheduled end date, there will be no refund of tour costs. Any additional private services required will be charged as quoted.
Please note: airport transfers are included when you arrive on the scheduled flight with the group from Singapore ( India trip) or Bangkok (Bhutan trip). If you are unable to join that flight, the cost of the a private transfer will be added to your tour cost.
RECORDING OF EVENTS
Recording of any event with an audio or video recorder or any other kind of recording device is strictly prohibited. Thank you for your cooperation.
While attending any of our events, you may be filmed or photographed. These photos or videos will be the sole property of Enlightened Events Pty Ltd for the sole use of Enlightened Events Pty Ltd. You are not entitled to receive any money for the use of such materials.
We reserve the right to substitute teachers, retreat facilitators or conference speakers if they become unavailable due to ill health or other exceptional circumstance.